Chargeback FAQs

Have questions? Review our chargeback FAQs below. Find useful information for questions you may have. If you have questions that are not answered here please feel free to contact us.

• How do I eliminate chargebacks?
• Who is Chargeback Alerts?
• What is Chargeback Alerts?
• What are Chargeback Alerts?
• What are the benefits of Chargeback Alerts?
• What data elements are included in a Chargeback Alert?
• How are the Chargeback Alerts sent?
• What Card Issuing Banks are participating in the service?
• What type of alerts will I receive?
• What action does the merchant take when they receive a Chargeback Alert?
• How does it match Chargeback Alerts to affected merchants?
• What if you get a Chargeback on a transaction that has been refunded?
• What if you don’t refund a transaction that you get a Chargeback Alert for?
• How Collaboration Can Help