How are the Chargeback Alerts sent?
Merchants can be notified or receive a Chargeback Alert in two ways. Through the Chargeback Alert Merchant Portal, the merchant is notified by email when a new Chargeback Alert has been issued. The merchant clicks on a link in the email notification and enters their username and password to access the portal. Once in the portal, they can access their Chargeback Alerts and address each alert to resolve the chargeback.
Chargeback Alerts offers a web service API that the merchant can use to integrate receiving Chargeback Alerts and taking action against and alert with their applications and systems.
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Here’s a few other questions that may help.
- How do I eliminate chargebacks?
- Who is Chargeback Alerts?
- What is Chargeback Alerts?
- What are Chargeback Alerts?
- What are the benefits of Chargeback Alerts?
- What data elements are included in a Chargeback Alert?
- What Card Issuing Banks are participating in the service?
- What type of alerts will I receive?
- What action does the merchant take when they receive a Chargeback Alert?
- How does it match Chargeback Alerts to affected merchants?
- What if you get a Chargeback on a transaction that has been refunded?
- What if you don’t refund a transaction that you get a Chargeback Alert for?
- How Collaboration Can Help